We ship merchandise within 48 hours, subject to stock availability. Delivery takes 5 business days from the final order confirmation. Our sales department will contact you directly and send you your order confirmation.

Partial deliveries are not possible; we deliver the entire order. In case of a stockout, we will contact you automatically.

It is possible to cancel an order free of charge up to 12:00 PM after validation. To ensure quick delivery, we process requests as soon as possible. To cancel, you can click the cancellation button in the order section; however, it is essential to contact the Customer Service Department at 03 44 49 49 49 or at [email protected] to confirm that the merchandise has not been shipped.

If an order is canceled after the merchandise has already been shipped, return shipping costs will be charged, as well as administrative fees amounting to 75 euros excluding tax (see General Terms and Conditions of Sale).

A fee of 14.99 euros excluding tax will be added if the order does not reach 150 euros excluding tax.

We do not charge delivery fees for shipments within mainland France. It is not possible to order from flexico.com outside mainland France.

It’s simple: go to the account creation page and enter all the necessary information to create your account.

You will receive a confirmation email; click on the link to access your account.

In case of a damaged package, you may refuse delivery or note reservations on the carrier’s waybill. A procedure will be automatically initiated with the carrier, and we will send you replacement products as soon as possible. In case of a dispute with the carrier, please send your request directly to the following email address: [email protected]

For all claims related to products purchased on the e-shop, please contact the quality department at the following email address qualité@flexico.com or by directly submitting the claim form.